TalentOSAI receptionist, hiring and operations for medical practices
Ira answers new-patient calls and texts while the front desk is with a patient. Sara scores the next front-desk hire before the last one leaves, Ted writes down the protocols, and Mark drafts the messages that bring lapsed patients back.
Where the work gives way, and what each worker takes on.
- IntakeIraAI receptionist
The front desk is with a patient, the phone rings, and the caller books with whoever answers first.
- Answers the practice's own number in a live voice conversation at any hour, and answers texts to it.
- Answers from the details the practice publishes: hours, location, services, what to bring.
- Takes the caller's name, the reason for calling and their preferred timing for your front desk. No clinical details and no insurance.
- Leaves a summary, the recorded call and its transcript, and a callback owed, then texts the owner.
Stays with youWhich patients you see, and every clinical conversation.
- HiringSaraAI recruiter
Front-desk and medical assistant turnover means every hire is retrained from scratch, often in a hurry.
- Scores every applicant against the rubric you set for the role, quoting the résumé line behind each score.
- Rediscovers past applicants who fit the role you're filling now.
- Proposes interview times or sends the invite once you approve it.
Stays with youWho you interview and who you hire.
- OperationsTedAI ops manager
Protocols live with the senior assistant. When they're out, the practice runs differently.
- Turns a meeting recording, notes or an old binder page into a step-by-step procedure.
- Keeps every procedure versioned, with a changelog.
- Writes onboarding plans for new staff, from before day one through the first 90 days.
Stays with youHow the practice runs.
- ReferralsMarkAI outbound manager
The recall list grows faster than anyone has time to work it.
- Looks up past patients and open leads in your TalentOS CRM and drafts the reactivation message in your practice's voice.
- Leaves the sending to you. Mark doesn't run campaigns on his own.
Stays with youWhat goes out, and the relationship.
The jobs, step by step.
What the worker does, what it needs from you, and where a person signs off.
What medical practices ask first.
- Does Ira replace our front desk?
- No. Ira answers the calls and texts the front desk can't get to and hands a summary to a person. Your staff call back, schedule and handle anything clinical.
- What does Ira take from a caller?
- The caller's name, the reason for calling, their preferred timing and how to reach them. Ira answers general questions from the details you publish, like hours and location, and doesn't take clinical details or insurance.
- Do callers know they're recorded, and talking to an AI?
- Every call opens by saying it's recorded, and Ira says it's an AI assistant before the call ends. Texts say so in the first message.
- Do we have to replace our EHR or scheduling system?
- No. TalentOS doesn't connect to an EHR or replace your scheduling; Ira leaves the request with your team, who book it in the system you already use.
- Does Ira answer after hours and in other languages?
- Ira answers at any hour, every day. Calls are in English.
- What does it cost?
- Each worker (Ira, Sara, Ted or Mark) is $500 a month, any two are $1,000, and all four are $1,500, the same as three. Setup starts at $2,500, once per account, depending on the connections you need and the size of the firm. Usage allowances are agreed on the call, and work past them keeps going and is billed after the month. Expert in the loop, where an operator runs the function with you, is an add-on service starting at $5,000 a month, with a 3-month minimum.
Bring one job that eats your week.
We map it on the call, show you the worker running it on your own example, and leave you with a plan whether or not you sign up.
A 30-minute video call with the founders.
- Bring one job that eats your week.
- We map it, then show the worker running it on your own example.
- You leave with a plan, whether or not you sign up.