Field notes
How small practices actually run.
Intake, hiring, operations and referrals in law firms and medical practices. Written from ten years of doing the work by hand.
- Law firms · IntakeAfter-hours personal injury intake: what the first call must captureMost firms measure the matters they sign. Almost none measure the calls that reached voicemail, which is where the matters they never saw went.
- Law firms · HiringHow to hire a paralegal: a scoring rubric for small law firmsHire on evidence, not on the last firm's name. The résumé tells you where someone worked. The rubric is how you find out what they can carry.
- The story · Agency historyTen years of hiring by hand, and why we built TalentOSA decade of doing hiring, operations, sales and intake by hand: the agency record behind TalentOS, and the pattern that made it inevitable.
Book a call30 minutes
Bring one job that eats your week.
We map it on the call, show you the worker running it on your own example, and leave you with a plan whether or not you sign up.
Pick a time in the calendar; the invite arrives straight away.Booking runs on Cal.com, which passes your details to the founders.
A 30-minute video call with the founders.
- Bring one job that eats your week.
- We map it, then show the worker running it on your own example.
- You leave with a plan, whether or not you sign up.