TalentOSAfter-hours intake for injury cases for law firms
The injury call that comes in after the office closes gets answered, taken through a full intake and graded, and it's on the file before anyone is back at a desk.
AI operating system for practices, with an expert in the loop
Four digital workers,one expert in the loop,and a law firm or medical practicethat never stops running.
Ira answers intake calls, Sara screens your hires, Ted writes down how the practice runs, and Mark drafts the follow-up to past clients. An operator checks their work until it runs clean, and the calls, transcripts and quoted evidence stay on file for anyone to check.
Built for
Transcript
Caller 00:31
“I was rear-ended on I-95 on Friday. The other driver got a ticket.”
Ira 00:38
“I'm sorry that happened. Did you get medical care that day?”
Caller 00:44
“Urgent care that night. I start physical therapy Monday.”
Ira 01:02
“Is another lawyer already helping you with this?”
Caller 01:05
“No, you're the first call.”
Intake, as captured
- Case type
- Car crash · rear-end
- Incident date
- Sep 18, 2026
- Police report
- Yes · other driver cited
- First care
- Urgent care, same day
- Still treating
- PT starts Monday
- Represented
- No
What happened next
Lead gradeA
- Treated the same day
- Liability looks clear: other driver cited
- No other lawyer involved
Callback owed to the callerDue tomorrow by 9:00 am
Owner texted · summary in the inbox7:46 pm
The workflow comes from a live personal injury deployment. The firm and the caller are anonymized, and the call details are illustrative. Ira never turns a caller away on the phone: the grade and its reasons go to your team.
Find your practice3 practices · 4 jobs each
The same four jobs break differently in every practice.
Who took the last new-matter call, and what happened to it?
New-matter calls arrive while everyone billable is in court. Personal injury practices get Ira's full intake and a graded lead.
AI for law firms- Intake
- New-matter calls and texts answered at any hour; injury calls get a full intake and a graded lead.
- Hiring
- Paralegals and case managers scored on the evidence in the résumé.
- Operations
- The matter workflow written down, out of one person's head.
- Referrals
- Follow-up to past clients and open leads, drafted for you to send.
Also working with IT services and MSPs and trades and field services.
The workers$500 each, or all four for $1,500
One worker for each job. The judgment stays with you.
They work inside your own libraries of roles, procedures and intake rules, so nothing starts from a blank page.
| Function | Worker | What it does in your practice | What stays with you |
|---|---|---|---|
| Intake | IraAI receptionist | Answers the phone in a live voice conversation, at any hour, and never turns a caller away. For personal injury matters it runs a full intake and grades the lead with its reasons. For other practice areas and medical practices it answers from the details you publish and takes the caller's details. Every call leaves a summary, the recording and a callback owed.
| Which cases you take. |
| Hiring | SaraAI recruiter | Sources against a role brief and scores every candidate against your rubric, quoting the résumé line each score relies on. Where the evidence isn't there, the score is capped instead of guessed.
| Who you interview and who you hire. |
| Operations | TedAI ops manager | Turns a meeting, a call transcript or an old document into a versioned procedure. Answers “how do we do this here?” and writes onboarding plans for the first 90 days.
| How the practice runs. |
| Referrals | MarkAI outbound manager | Looks up past clients and open leads in your CRM and drafts the follow-up, matched to the brand guide or examples you share. You review and send it; Mark doesn't run campaigns on his own.
| What goes out, and the relationship. |
Every worker ships withCited researchVoice in and outMemory that persists
Sara, Ted and Mark addSaved librariesBackground tasks
What each worker does, connects to and never doesThe expert in the loopFirst 90 days
An operator on your practice until it runs clean.
Software left on its own goes quiet in five weeks. So a forward-deployed operator runs the function with you and reviews what the workers produce. When it runs clean, the routine stays with the workers and the judgment stays with you.
- Week 1Sets your intake rules and hiring rubrics with you.
- WeeklyReviews the workers' output and sends back what isn't right.
- Day 90Hands over a function that runs on the system, not on a person.
Expert in the loopFrom $5,000 a month · 3-month minimumHow it works
- Service states need your approvalWaiting on you
Calls about incidents outside Florida and Georgia will be marked for referral, as you asked on Tuesday.
- Intake summaries reviewed: 232 flagged
Both callers hung up before the care questions. Each got a callback the next morning.
- Case manager rubric, v2 → v3Done
Bilingual Spanish is weighted higher, per the partners' meeting.
- SOP: New client onboarding, v4Approved
Signed off by the managing partner and shared with the intake team.
Questions
What a managing partner asks first.
- What is TalentOS?
- Four AI workers for law firms and medical practices, each taking one job: Ira answers the phone and texts, Sara screens hires, Ted writes down how the practice runs, and Mark drafts the follow-up to past clients. An expert in the loop is available to run the function with you for the first 90 days.
- Who is it for?
- Law firms, including personal injury practices, and medical practices, typically 5 to 50 people, where the work runs on a few people and the phone, the hiring and the know-how depend on them.
- Can we start with one worker?
- Yes. Each worker is $500 a month, any two are $1,000, and all four are $1,500. Most practices start with the job that hurts most and add the rest later.
- Will it make things up?
- The work stays checkable. Every call is recorded and transcribed beside its summary. Every candidate score quotes the résumé line it relies on, and when no quote survives the check the score is capped instead of guessed. Research is cited.
- Who can see our clients' information?
- The people you add to your firm's account, and the operator assigned to you if you use Expert in the loop. Nobody else at TalentOS looks at your records without your say-so, except to fix a problem you report. Data is hosted in the United States, separated by firm, and connection tokens are encrypted at rest.
- Is our data used to train AI models?
- No. The workers run on Anthropic's Claude, Deepgram for speech and Voyage for search; under their API terms, what you send isn't used to train their models.
- Do callers know they're recorded, and talking to an AI?
- Every call opens with “Thanks for calling. This call is recorded.” Ira says she's an AI assistant before the call ends, and texts say so in the first message.
- Do we have to replace our case management or EHR system?
- No. TalentOS works alongside the systems you have and doesn't connect to case management or EHR. It connects to Notion, Google Drive, Google Calendar, Slack and Greenhouse, plus text messages and an inbound API for tools like Clay and Zapier.
- Does anything go out without our approval?
- No. Mark drafts and you send. Interview invites and calendar events go out only after you approve them. Ira answers calls and texts to your own number, which is the job you hire her for, and never turns a caller away.
- What is Expert in the loop?
- An add-on service from $5,000 a month, 3-month minimum: an operator sets your rules and rubrics in week one, reviews what the workers produce every week, and around day 90 hands over a function that runs on the system.
- What does it cost?
- Each worker (Ira, Sara, Ted or Mark) is $500 a month, any two are $1,000, and all four are $1,500, the same as three. Setup starts at $2,500, once per account, depending on the connections you need and the size of the firm. Usage allowances are agreed on the call, and work past them keeps going and is billed after the month. Expert in the loop, where an operator runs the function with you, is an add-on service starting at $5,000 a month, with a 3-month minimum.
Read how it runs before the call.
Workflow pages show what the worker does, what it needs from you and where a person signs off. The notes come from ten years of doing the work by hand.
Missed-call coverage for law firms and medical practices
Every call the team can't get to gets a real answer, the caller's details and a callback owed, instead of a voicemail nobody checks until morning.
Candidate screening for law firms and medical practices
Every applicant scored against the bar you set, with the résumé line behind each score, so the shortlist is something you can check rather than trust.
After-hours personal injury intake: what the first call must capture
Most firms measure the matters they sign. Almost none measure the calls that reached voicemail, which is where the matters they never saw went.
How to hire a paralegal: a scoring rubric for small law firms
Hire on evidence, not on the last firm's name. The résumé tells you where someone worked. The rubric is how you find out what they can carry.
Ten years of hiring by hand, and why we built TalentOS
A decade of doing hiring, operations, sales and intake by hand: the agency record behind TalentOS, and the pattern that made it inevitable.
PricingPer worker · billed monthly
Hire the workers you need.
Usage allowances are agreed on the call, and work past them keeps going and is billed after the month.
One worker
$500/mo
Any one of Ira, Sara, Ted or Mark.
Any two
$1,000/mo
Two workers, $500 each.
All four
$1,500/mo
Three workers cost the same, so take all four.
Setup
From $2,500 one-time
Starting price, once per account. The final figure depends on the connections you need and the size of the firm.
Expert in the loop
From $5,000/mo
An add-on service: an operator runs the function with you for about 90 days. 3-month minimum.
How it worksBook a 30-minute call Full pricing and terms Posting a role to the job board is free
Book a call30 minutes
Bring one job that eats your week.
We map it on the call, show you the worker running it on your own example, and leave you with a plan whether or not you sign up.
Pick a time in the calendar; the invite arrives straight away.Booking runs on Cal.com, which passes your details to the founders.
A 30-minute video call with the founders.
- Bring one job that eats your week.
- We map it, then show the worker running it on your own example.
- You leave with a plan, whether or not you sign up.